Learner Handbook 2020

Learner Handbook 2020

Learner Handbook

Email: info@hcts.ie

Website: www.healthcaretrainingsolutions.ie


Mission Statement

Healthcare Training Solutions is dedicated to delivering the highest standard of training and education through providing quality, affordable and adaptable programmes to individuals and companies with careful consideration of each of our clients’ requirements



Healthcare Training Solutions would like to welcome you as a Learner on your chosen programme.

This handbook is designed as an informational document about our company and programmes and does not constitute or reflect a contract.

We would like to wish you every success on your programme and hope you enjoy this Learning experience.


Protection for Learners

“In compliance with Section 43 of the Qualifications (Education and Training) Act 1999, where Healthcare Training Solutions offers training programmes of 3 months duration or more, Learner Protection arrangements have been put in place with two other QQI Registered Training Providers, should Healthcare Training Solutions cease to provide QQI programmes before learners have completed awards.”

Communication Policy

It is the policy of Healthcare Training Solutions to have effective two way communication with learners, staff and stakeholders who have a current or potential interest in the programmes we offer.

We will provide accurate information about our company and programmes.  We will seek constructive feedback to enable an ongoing evaluation to make our programmes current and relevant to our learners and stakeholders.


Code of Conduct

All students have a right to learn, where effective teaching and learning can take place therefore there is a need to establish and maintain procedures for keeping good order. Every learner and member of staff has a right to a safe and secure learning environment, free from bullying and abuse of any sort. While appropriate behaviour is expected as a norm, poor behaviour will not be tolerated. Learners who do not have a satisfactory attendance record will be reported to the relevant authorities and may be prevented by QQI from sitting exams or submitting portfolios of work for assessment. Learners are expected to comply with the following code while completing a programme with us:

  • Respect all fellow learners
  • Respect all staff members
  • Behave appropriately in class
  • Respect the property of other people and the centre
  • Do not use foul or obscene language
  • Use of alcohol and illegal drugs is not permitted
  • Possession of dangerous objects and weapons is not permitted


Any Course Attendee who is the subject of an investigation by An Garda Siochana for conduct which could be considered to place young or vulnerable persons at risk will be suspended from the course until such an investigation has concluded and the matter is determined further to which the Course Attendee will be subject to updated Garda Vetting. Any course attendee who has their clearance revoked by The National Vetting Bureau will be ejected from the course without a refund or recompense.



Centre Contacts


In Person –  Speak to the tutor

By Phone – Mary McLoughlin on 086 8414236.  You can call Monday to Friday between 9.00 am and 5.30 pm.

By Mail – Postal Address: Healthcare Training Solutions, Bective Square, Kells, County Meath.

By Email – Forward a message to info@hcts.ie



Complaints Procedure


Healthcare Training Solutions are committed to delivering a consistent High Standard of Training Programmes.  If you feel our service does not meet your expectations or if you have an issue within the classroom we want you to know how to make a complaint


How can you contact us to make a Complaint

Centre contacts

If your complaint is about Healthcare Training Solutions and involves a QQI programme – contact www.QQI.ie

If your complaint is about Healthcare Training Solutions and involves our Occupational First Aid course contact The Occupational First Aid Assessment Agency on 1890223223


Learners will be given ongoing feedback on their assessment progress both verbal and written –usually by Course / Module Tutor.


Learning Difficulties

Alternative assessment arrangements can be made (as much as resources allow) for students with a temporary disability or a learning difficulty.  Please indicate your difficulty on our Course Registration Form.  National support agency available on www.nala.ie


Learner facilities

Students are provided with a reading list and appropriate handouts during classes. Students may also contact tutors by mobile phone throughout the course – the phone numbers are given to students on the first day of the course.


Extension Policy

The tutor will set a deadline for completed work to be submitted on a module by module basis. Extension to the deadline can be requested in extenuating circumstances (proof maybe requested depending on the circumstance). In this instance the Learner must complete an Extension Form. Each request will be dealt with on an individual basis

Example of extenuating circumstances: Death in the family, sudden serious personal or family illness, Jury duty etc.


Plagiarism and Referencing Policy

All assignments should be Learners own work.  Any suspicion of plagiarism maybe investigated with a formal meeting. In this situation work may not be submitted to QQI.  Any information gathered from other sources should be referenced in bibliography/reference section



This process is guided by QQI regulations.

The Appeals Process

  • The appeal must be in writing and must be made within 14 days

Of the issue of the statement of results

  • All appeals must be made through Healthcare Training Solutions
  • Only evidence that has been previously presented by the Learner

Can be part of an appeal

  • No new evidence can be submitted
  • All assessment evidence as required by the module Descriptor must be available for the appeal
  • Any evidence not available will be assumed not to have been completed

Information Required

The appeal should set out the following information

  1. The reason/s why the results as posted are not satisfactory
  2. Evidence supporting the Learner’s position


The Learner will receive a written response within 10 working days of lodging an appeal provided all information as listed above is available to the Results Panel.



If you cannot attend a class please contact the office before 4pm on the day of an evening course or the day before a morning course.

If you have difficulty with any aspect of the course, speak with the tutor or contact Tom in the office by emailing info@hcts.ie or call 0863124290.

If you are taking part in a QQI accredited course a minimum of 80% attendance is required


Mobile Phones

Mobile phones are to be switched off during class.

Video or recording equipment

No videos or recording equipment by learners will be allowed in classroom


Social Media

Social media and social networking on sites like Face book, Twitter and YouTube open up access to a vast wealth of information, practice experience, health care disciplines and developments.  Healthcare Training Solution College of Further Education has a strict policy against any Learner commenting on another Learner on any social media platform.